Your access code is printed on the card inside your KnitPal kit — right under“Your access code.”If you can’t find it, email wecare@knitpal.com and we’ll get you started right away.

Double-check that you typed it exactly as shown — codes are case-sensitive. If it still doesn’t work, contact wecare@knitpal.com and we’ll unlock it quickly.

The video guides are meant to be viewed online so we can keep them updated and easy to access from any device.

Tip: After you unlock a kit once, no access code is required as long as you return using the same browser.

Yes! Each kit includes a downloadable PDF pattern for your personal use. You can print it or save it to your device anytime.

Our patterns are designed to use about 80% of the yarn in each skein, so it’s very unlikely you’ll run out.

If you ever do, email wecare@knitpal.com and our team will take care of you.

Yes! You just need the basics—how to cast on and experience working with knitting needles or crochet hooks.

From there, our easy-to-follow video guides walk you through the key steps.

So sorry about that! Email wecare@knitpal.com with your kit name and what’s missing — we’ll make it right quickly.

We’re thrilled you love it! 💕 Visit our store at KnitPal.com

Yay, congrats! 🎉 Share your creation with our community on Instagram @knitpal

Join our friendly Facebook groups for tips, encouragement, and inspiration:

• KnitPal – Knitting Lounge for Beginners (Knitters & Crocheters): https://www.facebook.com/groups/knitpal/
• Tunisian Crochet for Beginners: https://www.facebook.com/groups/tunisianpal